doctor.one service

Terms of cooperation with Doctor.One Polska

§ 1. Definitions

  1. The definitions used in the Terms of Cooperation with mean:
    1. Doctor.One Doctor App or Application — the mobile application “Doctor.One Doctor”, available for download in the Google Play store and Apple App Store, through which Doctor One Polska provides health services;
    2. Doctor One — Doctor One sp. z o.o. with its registered office in Warsaw (00-043) at ul. Tadeusz Czackiego 19 lok. 1, entered in the register of entrepreneurs of the National Court Register maintained by the District Court for the City of Warsaw in Warsaw, XIV Commercial Division of the National Court Register under KRS number: 0000899724, having NIP number: 118222224 23969 and share capital in the amount of PLN 79,000;
    3. Doctor One Poland — Doctor One Polska sp. z o.o. with its registered office in Bieniewice (05-870) at ul. Poziomkowa 11, entered in the register of entrepreneurs of the National Court Register maintained by the District Court for the City of Warsaw in Warsaw, XIV Commercial Division of the National Court Register under KRS number: 0000989484, having TIN number: 1182246930 and share capital in the amount of 5 000 PLN. Doctor One Polska is a medical entity entered in the Register of Entities Performing Medicinal Activity maintained by the Mazowieckie Voivode — registry number: 000000254837;
    4. Patient — Primary Patient and Associated Patient;
    5. Primary Patient — A User who has purchased a Care Plan through the Application; the Primary Patient status is valid for the entire period of having an active Care Plan;
    6. Patient Related — a person for whom the Primary Patient has created a profile linked to his Account, in particular a minor natural person or a person who does not have full legal capacity;
    7. Plan of Care — a package of medical services provided by Doctor One Polska to the Patient with the help of a Doctor One Specialist chosen by the Main Patient; the detailed scope of services covered by the Care Plan is determined by the Doctor One Specialist in the Application each time. The Care Plan may include, in particular, services such as Teleadvice, home visits, in-patient visits to the Doctor One Specialist's office;
    8. Privacy Policy — a document describing the principles of processing personal data of Doctor One Specialists by Doctor One Polska, which is available at: https://www.doctor.one/polityka-prywatnosci;
    9. Specialist Doctor One — a person practicing a medical profession, including in particular a doctor, pharmacist, physiotherapist, nurse, midwife, nutritionist or psychologist, who collectively meets the following conditions: (i) cooperates with Doctor One Polska on the basis of the Terms of Cooperation with Doctor One Polska, and (ii) at least one Patient has a Care Plan purchased from him, and (iii) grants on behalf of the medical entity Doctor One medical services provided by Doctor One Polska) for patients who have purchased an active Care Plan with this Specialist, on the basis of as defined in these Terms of Cooperation. Detailed data identifying the Specialist, including the number of the right to practice the profession (if the Doctor One Specialist has one) and information concerning the practice or business activity, will be made available to Doctor One Polska by the Specialist directly in the Application;
    10. subscription — a fixed fee of a cyclical nature, charged from the Main Patient by Doctor One Polska at intervals specified in the Care Plan; as part of this fee, the Patient obtains the opportunity to use the health services provided by the Doctor One Specialist within the scope applicable to the Master Care Plan purchased by the Patient;
    11. Teleported — health care provided on behalf of Doctor One Polska by a Doctor One Specialist via means of distance communication, including in particular using the Doctor.One Lekarz App;
    12. deal — the agreement concluded between Doctor One Specialist and Doctor One Polska as a result of Doctor One Specialist's acceptance of these Terms of Cooperation;
    13. Services — medical services consisting in the provision of health services on behalf of Doctor One Polska to patients within the professional specialization of Doctor One Specialist;
    14. User — a person who uses the services provided electronically by Doctor One, consisting in the provision of the Doctor.One Patient application, available for download in the Google Play Store and the Apple App Store;
    15. Terms of Cooperation — these terms of cooperation with Doctor One Polska.

§ 2. Basic conditions of cooperation

  1. The Terms of Cooperation determine the rules on which the Doctor One Specialist will provide to Doctor One Polska the Services, commissioned to the Doctor One Specialist in connection with the business activity conducted by Doctor One Polska.
  2. The Doctor One specialist will provide the Services from the date indicated in Section 9.2 below.
  3. In exchange for the provision of Services, Doctor One Specialist will receive the Remuneration payable on the terms set out in § 5 below.
  4. Before commencing the provision of the Services, the Doctor One Specialist is obliged to:
    1. describe in detail the scope of the services provided by them, the levels of available Care Plans and the amount of the Subscription, using the functionality of the Application for this purpose;
    2. enter in the Application the dates of the so-called celebrations - i.e. guaranteed hours of availability for Patients, in which the Doctor One Specialist will answer the queries sent by the Patients.
  5. Subject to § 9.2 below, the performance of the activities described in § 2.4 is a condition for the commencement of the provision of Services by a Doctor One Specialist.

§ 3. Statements and Obligations of Doctor.One Specialist

  1. The scope of the Services will include in particular:
    1. in the case of Doctor One Specialists who are doctors — the provision of health services to Patients within the professional specialization of a doctor;
    2. in the case of Doctor One Specialists who are pharmacists, conducting a pharmaceutical interview and providing pharmaceutical advice to ensure the correct use of the medicinal product, medical device or foodstuff for special nutritional uses, in particular with regard to dispensing the appropriate medicinal product dispensed without a prescription, providing information on proper use, including dosage and possible interactions with other medicinal products the product, device or substance to be dispensed with or fed to and the correct use of medical devices; the Services may be provided in the context of personal contact with Patients, as well as by means of ICT systems or electronic means of communication; the Services do not include services consisting of the provision of pharmaceutical care;
    3. in the case of Doctor One Specialists who are physiotherapists — functional diagnostics, planning and conducting physical therapy and kinesitherapy, conducting other physiotherapy procedures, giving opinions or judgments and education in the field of physiotherapy and providing physiotherapeutic assistance;
    4. in the case of Doctor One Specialists who are nurses or midwives, the provision of health services to Patients within the professional specialization of nurse or midwife;
    5. in the case of Doctor One Specialists who are nutritionists — providing dietary consultations, conducting diet therapy, encouraging changes in eating habits, spreading knowledge about health prevention and supporting dietary treatment of many diseases
    6. in the case of Doctor One Specialists who are psychologists — psychological diagnosis, opinion or judgment and education in the field of mental health, psychotherapy, as well as the provision of psychological assistance to Patients within the scope of the profession of psychologist;
    7. in the case of Doctor One Specialists performing other medical professions — carrying out activities for the benefit of Patients aimed at preserving, rescuing, restoring or improving health and performing other medical activities resulting from the treatment process, in accordance with their competence and professional qualifications.
  2. The Doctor One specialist states that:
    1. has the knowledge, skills and experience necessary for the proper performance of the Services;
    2. will provide the Services with special care, taking into account the professional nature of its activities and in accordance with the indications of current medical knowledge;
    3. will provide the Services personally;
    4. will provide itself with permanent access to a stable Internet connection, which is necessary for the provision of Services through the Application.
  3. The Doctor One specialist further states that:
    1. if she is a doctor, pharmacist, physiotherapist, nurse or midwife — has the current right to practice the profession in the territory of the Republic of Poland;
    2. if he is a nutritionist — he has completed studies in the field of dietetics;
    3. if he is a psychologist — has completed studies in the field of psychology or a completed school of psychotherapy in the territory of the Republic of Poland;
    4. if he practises a medical profession other than the one mentioned above, he has all the powers required for the lawful exercise of this medical profession.
  4. The Doctor One specialist further undertakes that:
    1. If you are a doctor:
      1. keep medical records that accurately reflect the health services provided to Patients in accordance with the provisions of the law on keeping medical records;
      2. when providing the Services, will comply with the internal regulations in force at Doctor One Polska and the provisions of the law, including in particular: the Act on the Profession of Physicians and Dentists, the Act — Pharmaceutical Law, the Act on Patients' Rights and the Patient Ombudsman, the Regulation of the Minister of Health on medical records, and the Code of Medical Ethics;
      3. shall have compulsory civil liability insurance for the entire duration of the Agreement in the amount of not less than EUR 75,000 in respect of a single event and EUR 350,000 in respect of all events the consequences of which are covered by the insurance contract;
      4. provide proof of insurance, as referred to above, for each request of Doctor One Polska during the term of the Agreement;
    2. If you are a pharmacist:
      1. when providing the Services, will comply with the internal regulations in force in Doctor One Polska and the provisions of the law, including in particular: the Act on the profession of pharmacist, the law — pharmaceutical law, the law on the rights of the patient and the Ombudsman of the Republic of Poland and the Code of Ethics of the Pharmacist of the Republic of Poland;
      2. when providing the Services and entering into the Application the information referred to in § 2.4, will comply with the regulations governing the principles of pharmacy advertising;
      3. as part of the provision of Services, will not undertake activities that, in accordance with the provisions of the Act on the profession of pharmacist, can be performed only within the framework of personal contact with the Patient, including in particular undertake activities consisting of pharmaceutical care, referred to in Article 4 (2) of the aforementioned Act;
    3. If you are a physiotherapist:
      1. keep medical records that accurately reflect the health services provided to Patients in accordance with the provisions of the law on keeping medical records;
      2. when providing Services, will comply with the internal regulations in force at Doctor One Polska and the provisions of the law, including in particular: the Act on the Physiotherapist Profession, the Act on Patients' Rights and the Patients' Rights Ombudsman, the Regulation of the Minister of Health on medical documentation, as well as the ethical standards required in the profession of physiotherapist;
      3. shall have compulsory civil liability insurance for the entire duration of the Agreement in the amount of not less than EUR 30 000 in respect of one event and EUR 150 000 in respect of all events the consequences of which are covered by the insurance contract;
      4. provide proof of insurance, as referred to above, for each request of Doctor One Polska during the term of the Agreement;
    4. if she is a nurse or midwife:
      1. keep medical records that accurately reflect the health services provided to Patients in accordance with the provisions of the law on keeping medical records;
      2. when providing Services, will comply with the internal regulations in force at Doctor One Polska and the provisions of the law, including in particular: the Act on the Professions of Nurses and Midwives, the Act — Pharmaceutical Law, the Act on Patients' Rights and the Patient Ombudsman, the Regulation of the Minister of Health on medical records, and the Code of Professional Ethics of the Nurse and Midwife of the Republic of Poland;
      3. shall have compulsory civil liability insurance for the entire duration of the Agreement in the amount of not less than EUR 30 000 in respect of one event and EUR 150 000 in respect of all events the consequences of which are covered by the insurance contract;
      4. provide proof of insurance as referred to above for each request of Doctor One Polska during the term of the Agreement; proof of conclusion of the insurance referred to above for each request of Doctor One Polska during the term of the Agreement;
    5. If you are a dietitian:
      1. keep medical records that accurately reflect the health services provided to Patients in accordance with the provisions of the law on keeping medical records;
      2. when providing Services, will comply with the internal regulations in force at Doctor One Polska and the provisions of the law, including in particular: the Act on the Rights of the Patient and the Ombudsman, the Regulation of the Minister of Health on medical documentation, as well as the ethical standards required in the profession of dietitian;
    6. If you are a psychologist:
      1. keep medical records that accurately reflect the health services provided to Patients in accordance with the provisions of the law on keeping medical records;
      2. when providing the Services, will comply with the internal regulations in force at Doctor One Polska and the provisions of the law, including in particular: the Act on the Rights of the Patient and the Patient Ombudsman, the Regulation of the Minister of Health on medical records, as well as the ethical standards required in the profession of psychologist;
    7. if you have a medical profession other than the one indicated above:
      1. keep medical records that accurately reflect the health services provided to Patients in accordance with the provisions of the law on keeping medical records;
      2. when providing the Services, it will comply with the internal regulations in force in Doctor One Polska and the provisions of the law, including in particular: the Act on the Rights of the Patient and the Ombudsman, the Regulation of the Minister of Health on medical documentation, as well as the ethical standards required in the profession performed by the Doctor One Specialist.

§ 4. Declarations and obligations of Doctor.One Poland

  1. Doctor One Polska declares that:
    1. is a medicinal entity entered in the register of entities performing medicinal activities conducted by the Mazowieckie Voivode under the number: 000000254837;
    2. has compulsory third party liability insurance for medical entities;
    3. cooperate with the Doctor One Specialist in the performance of the Agreement in good faith;
    4. is responsible for safeguarding the medical records of Patients, using methods and means of protecting records, the effectiveness of which at the time of their application is generally recognized.
  2. Doctor One Polska undertakes to:
    1. will timely pay the Doctor One Specialist Salary;
    2. provide the Doctor One Specialist with access to the software enabling the provision of the Services and the maintenance of medical records, as well as provide the information necessary for the use of this software.

§ 5. Remuneration

  1. The remuneration due to Doctor One Specialist for the provision of Services depends on the value of the Subscription paid by Patients who enroll in a Doctor One Specialist via the Application (i.e. designate a Doctor One Specialist as one of their specialists and undertake to pay the Subscription) in a given calendar month (”Remuneration”).
  2. The default billing period is the calendar month period (”Monthly Billing Period”). Based on the statement made by the Doctor One Specialist, the billing period may be the end of the calendar quarter (”Quarterly Billing Period”). The change in the accounting period is effective from the first day of the accounting period following the end of the accounting period in which the declaration is made. In the remainder of the Agreement, the selected period is called”Billing Period”.
  3. The Remuneration is 87.5% of the amount of Subscriptions paid by Patients enrolled in the Doctor One Specialist to Doctor One Polska in a given Billing Period.
  4. If during a given Billing Period none of the Patients pays the Subscription, the Doctor One Specialist will not be entitled to receive the Remuneration.
  5. If, as a result of the justified complaint of the Patient, the Subscription paid earlier is returned to the Patient, Doctor One Polska will deduct from the next Remuneration due to the Doctor One Specialist the amount of the Remuneration previously paid for the subscription of that Patient.
  6. Doctor One Polska provides the Doctor One Specialist with information on the amount of Remuneration due for the previous Billing Period using the Application, by the 3rd day of the following month following the end of the given Billing Period.
  7. If the Doctor One Specialist enters into a Contract outside his business activity, the amount of the Remuneration calculated in accordance with § 5.3. above is the gross amount. In this case, the Remuneration, less the due advances due for income tax and social security contributions (if Doctor One Polska is obliged to collect them), will be paid to the Doctor One Specialist within the period indicated in § 5.10 below.
  8. If a Doctor One Specialist enters into a Contract within the framework of his business activity, he:
    1. if the Doctor One Specialist is not an active VAT payer — the amount of remuneration calculated in accordance with § 5.3. is the amount that will be payable to the Doctor One Specialist on the basis of the invoice sent by him;
    2. if the Doctor One Specialist is an active VAT payer — the amount of the Remuneration is a net amount and should be increased by VAT in the amount applicable on the date of issue of the invoice.
  9. The basis for payment of the Salary is an invoice or invoice correctly issued by the Doctor One Specialist in accordance with § 5.7. - 5.8 above. The Doctor One specialist sends an invoice or invoice within 3 days of receiving information on the amount of the Remuneration due for a given Billing Period, to the address: invoices@doctor.one.
  10. Doctor One Polska pays the Remuneration to the Doctor One Specialist within 14 days from the date of receipt of the correctly issued invoice or invoice to the Bank account of the Doctor One Specialist indicated in the Application.

§ 6. Confidentiality

  1. Regardless of the obligations related to the preservation of professional secrecy, the Doctor One Specialist also undertakes to keep confidential all information provided by Doctor One Polska, which constitutes a company secret or the confidential know-how of Doctor One Polska. Confidential Information is, in particular, any information in documentary, written form or available in Doctor One Polska's IT systems concerning Doctor One Polska's business, market and marketing strategy, information concerning technological solutions used by Doctor One Polska, as well as any other information, the unauthorized disclosure or use of which may cause negative economic or image consequences for Doctor One Polska (”Confidential Information”).
  2. Confidential Information remains the property of Doctor One Polska, which may request its return or deletion at any time during the term of the Agreement. If Doctor One Polska has provided Doctor One Specialist with documents or media containing Confidential Information, Doctor One Specialist will return them and destroy copies thereof, regardless of whether such copies are in paper or electronic form, within 7 days of receipt of such request and shall inform Doctor One Polska thereof.
  3. For the avoidance of doubt, the obligation not to disclose Confidential Information does not apply to the activities undertaken by the Doctor One Specialist to promote the services provided by Doctor One Polska, i.e.:
    1. providing patients, other specialists or doctors with leaflets, information brochures, or other promotional materials received from Doctor One Polska;
    2. to provide patients, other specialists or doctors with information about the operation and functionalities of the Application, or the benefits of cooperation with Doctor One Polska.
  4. The following information will not be treated as Confidential Information:
    1. information disclosed by law;
    2. information that is available to the public at the time of its receipt by the Doctor One Specialist, or information that has become publicly available after its disclosure to the Specialist, but without prejudice to the obligations of confidentiality imposed on the Doctor One Specialist or third parties;
    3. information that was in the possession of the Doctor One Specialist or was known in good faith to the Doctor One Specialist prior to its disclosure to the Doctor One Specialist by Doctor One Poland;
    4. information which, in accordance with applicable law, final judicial decision or administrative decision, must be disclosed, to the extent of such disclosure.
  5. The Doctor One Specialist undertakes to use Confidential Information only to the extent necessary for the proper performance of the Services, in particular the Doctor One Specialist will not use, store, duplicate or disclose Confidential Information to a third party for any purpose other than the performance of the Services, without the prior written consent of Doctor One Polska.
  6. Doctor One Polska undertakes to provide Doctor One Specialist with training in the field of confidentiality and information security.

§ 7. Prohibition of competition

  1. Deliberately plotted.

§ 8. Liability

  1. The Doctor One specialist is liable for non-performance or improper performance of the Agreement.
  2. Neither Party shall be liable for failure to perform or improper performance of the Agreement if it has failed to perform its obligations or performed them improperly due to force majeure. Force majeure within the meaning of the Agreement is considered to be an event independent of the Parties, external, unforeseeable, which occurred after the date of signature of the Agreement and which meets the criteria for recognition as force majeure established by the jurisprudence of Polish courts, including in particular events such as: war, riots, terrorist attacks, epidemic or pandemic, natural disasters.

§ 9. Period of validity and termination of the contract

  1. The contract is concluded for an indefinite period.
  2. The contract comes into force on the date of its conclusion, and the Doctor One Specialist is obliged to take the actions described in § 2.4. Terms of Cooperation immediately after its conclusion. However, the Doctor One Specialist will start providing the Services no earlier than the date of enrollment in the Doctor One Specialist by the 1st Patient (i.e. the Patient purchased the Care Plan from the Specialist), and the obligation to pay Doctor One Polska Remuneration will arise at the end of the 1st Billing Period, in which the first Patient enrolled in the Doctor One Specialist.
  3. Either Party may terminate the Agreement with a notice period of three (3) months with effect at the end of the calendar month. The declaration of termination of the Agreement should be submitted in documentary form under penalty of invalidity.
  4. Doctor One Polska may terminate the Agreement without observing the notice period (with effect from the date of submission of the notice of termination) in the following cases:
    1. failure by the Doctor One Specialist to maintain due diligence resulting from the professional nature of the activity carried out, including in particular the provision of Services in an unprofessional or unprofessional manner, without taking into account the applicable law, the current state of medical knowledge and the principles of ethics; or
    2. breach of the obligation of confidentiality set out in § 6 of the Terms of Cooperation; or
    3. not accepting the Doctor.One Doctor Application Terms and Conditions or its update;
    4. violation of the provisions of the Doctor.One Doctor Application Regulations.
  5. In case of termination of the Agreement, Doctor One Polska will pay the Doctor One Specialist for all correctly executed until the expiry of the period of notice of the Service. Upon expiry of the notice period, Doctor One Specialist will destroy or return to Doctor One Polska (at Doctor One Polska's choice) all copies of Confidential Information and media containing it, with the exception of copies, the retention of which is necessary for the Doctor One Specialist to fulfil its obligations under public law.

§ 10. Personal data

  1. The administrator of the Doctor One Specialist's personal data obtained in connection with the conclusion and execution of the Agreement is Doctor One Polska. The rules for processing personal data of Doctor One Specialists are set out in the Privacy Policy.

§ 11. Final provisions

  1. The Doctor One specialist can at any time access the content of the Terms of Cooperation accepted by him in the Application - in the Doctor's Office, in the “Help and Law” section in the “Terms of Cooperation” tab.
  2. Under the Agreement, the Doctor One Specialist does not acquire any labor rights.
  3. Capitalized terms have the meanings defined in the relevant sections of the Terms of Cooperation. The titles of individual paragraphs are informative and do not serve to interpret the Agreement.
  4. Doctor One Polska may transfer the rights and obligations arising from the Agreement to its legal successors at any time during its validity.
  5. The Agreement supersedes all existing agreements and agreements between the Parties, irrespective of the form of their conclusion, to the extent covered by it. At the same time, the Parties acknowledge that there are no other determinations between them concerning its subject matter not expressed in this Agreement.
  6. The invalidity or inability to enforce any provision of the Agreement shall not affect the validity or enforceability of the remaining provisions of the Agreement.
  7. The contract is governed by Polish law.
  8. Any disputes that may arise in connection with the Agreement will be resolved amicably through negotiations. In the event that negotiations are not carried out or do not produce the expected results within 30 days from the date of written notification of the dispute to the other Party, the Party concerned shall have the right to refer the dispute to the court competent for Doctor One Polska's registered office.
  9. Doctor One Polska reserves the right to change the Terms of Cooperation for important reasons, such as in particular:
    1. change of legal provisions regarding the provision of Services covered by the Terms of Cooperation;
    2. issuing decisions, provisions or judgments of public authorities or courts affecting the content of the Terms of Cooperation;
    3. a change in the technology of the Application or the scope of services provided through it;
    4. other objective reasons that give rise to the necessity or need to change the Terms of Cooperation.
  10. Doctor One Polska will inform the Doctor One Specialist about any changes to the Terms of Cooperation by sending information about the changes to the e-mail address indicated by the Doctor One Specialist in the Application. The changes will come into force no earlier than 14 days from the date of informing the Doctor One Specialist of these changes, unless the Doctor One Specialist accepts the wording of the amended Terms of Cooperation beforehand, in particular through the Application.
  11. The period specified in § 11.10 above may be shorter in a situation where:
    1. the change will result from a change in the generally applicable legal provisions, and the time between the publication of the legal act requiring the amendments and its entry into force is less than 14 days;
    2. the change is caused by a final decision of a public administration body or by a final court judgment, which order its implementation within a period of less than 14 days.
  12. A Doctor One specialist who does not agree to the changes made to the Terms of Cooperation may terminate the Agreement within 7 days of receiving information about the change with effect on the last day before the entry into force of the introduced provisions.
  13. The Terms as amended are effective January 1, 2026 or the date of Doctor One Specialist's acceptance of the Terms as amended, whichever occurs earlier.
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