Terms and conditions of the doctor.one application and service

Doctor.One Doctor App Terms

Part 1. General Provisions

§ 1. Definitions and Preliminary Provisions

  1. The Terms and Conditions set out the terms and conditions for Doctor One's provision of electronic services within the Application to Specialists, including Doctor One Specialists and Partner Specialists.
  2. The definitions used in the Regulations mean:
    1. Doctor.One Doctor App or Application — the mobile application “Doctor.One Lekarz”, available for download in the Google Play store and the Apple App Store, through which Doctor One and Doctor One Polska provide the Specialists or Specialists of Doctor One with the services described in the Regulations;
    2. Partner Application — whitelabel mobile application, based on technology belonging to Doctor One and produced by Doctor One, made available by the Partner for the use of the Partner Users, whereby the Partner acquires the rights to make the Partner Application available to the Partner Users under a separate agreement concluded between the Partner and Doctor One or Doctor One Polska;
    3. Doctor One — Doctor One sp. z o.o. with its registered office in Warsaw (00-043) at ul. Tadeusz Czackiego 19 lok. 1, entered in the register of entrepreneurs of the National Court Register maintained by the District Court for the City of Warsaw in Warsaw, XIV Commercial Division of the National Court Register under KRS number: 0000899724, having NIP number: 118222224 23969 and share capital in the amount of PLN 79,000;
    4. Doctor One Poland — Doctor One Polska sp. z o.o. with its registered office in Bieniewice (05-870) at ul. Poziomkowa 11, entered in the register of entrepreneurs of the National Court Register maintained by the District Court for the City of Warsaw in Warsaw, XIV Commercial Division of the National Court Register under KRS number: 0000989484, having TIN number: 1182246930 and share capital in the amount of 5 000 PLN. Doctor One Polska is a medical entity entered in the Register of Entities Performing Medicinal Activity maintained by the Mazowieckie Voivode - registry number: 000000254837;
    5. Account — a collection of resources in the Doctor.One Doctor Application, marked with an individual name (telephone number or e-mail) and secured by a password provided by the Specialist or Specialist Doctor One, in which the data of the Specialist or Specialist Doctor One are collected;
    6. Patient — Primary Patient and Associated Patient;
    7. Primary Patient — A User who has purchased a Care Plan through the Application; the Primary Patient status is valid for the entire period of having an active Care Plan;
    8. Patient Related — a person for whom the Primary Patient has created a profile linked to his Account, in particular a minor natural person or a person who does not have full legal capacity;
    9. partner — an entity (e.g. a medical institution, company, institution) that is a party to a separate agreement with Doctor One or Doctor One Polska, under which: (i) is entitled to make the Partner Application available to the Partner Users, (ii) provides services electronically within the Partner Application and is a party to the contract for the provision of these services with the Partner Users.
    10. Privacy Policy — a document describing the principles of processing personal data of Specialists and Specialists of Doctor One by Doctor One, which is available at: https://www.doctor.one/polityka-prywatnosci;
    11. Plan of Care — a package of medical services provided by Doctor One Polska to the Patient with the help of a Doctor One Specialist chosen by the Main Patient; the detailed scope of services covered by the Care Plan is determined by the Doctor One Specialist in the Application each time. The Care Plan may include, in particular, services such as Teleadvice, home visits, in-patient visits to the Doctor One Specialist's office;
    12. Partner Care Plan — a package of services provided to Partner Users through the Partner Application with the help of Partner Specialists; the detailed scope of services covered by the Care Plan is always visible before choosing a Care Plan in the Application;
    13. Regulation — these Doctor.One Application Terms Doctor; Doctor One Specialist or Specialist may freely read the Terms and Conditions, after downloading the Application via the Apple App Store or Google Play online store and on the website: https://www.doctor.one/regulamin;
    14. specialist — a person practicing a medical profession, including in particular a doctor, pharmacist, physiotherapist, nurse, midwife, nutritionist or psychologist, who is registered in the Application and with its help communicates with Users in the scope of functionalities referred to in § 2.1; - depending on the way of using the Application and fulfilling the conditions referred to in points (o) and (p) below;
    15. Partner Specialist — a person practicing a medical profession and employed by the Partner or in a permanent contractual relationship with him, including in particular a doctor, pharmacist, physiotherapist, nurse, midwife, nutritionist or psychologist, who is registered in the Application and with its help communicates with the Partner Users in the scope of functionalities referred to in § 2.2;
    16. Specialist Doctor One — a person practicing a medical profession, including in particular a doctor, pharmacist, physiotherapist, nurse, midwife, nutritionist or psychologist, who collectively meets the following conditions: (i) cooperates with Doctor One Polska on the basis of the Terms of Cooperation with Doctor One Polska, and (ii) at least one Patient has a Care Plan purchased from him, and (iii) grants Doctor One on behalf of a medical entity (run by Doctor One Polska) of health services for Patients who have purchased an active Care Plan with this Specialist, on the basis of specified in the Terms of Cooperation with Doctor One Polska;
    17. Teleported — health care provided on behalf of Doctor One Polska by a Doctor One Specialist via means of distance communication, including in particular using the Doctor.One Lekarz App;
    18. deal — the contract concluded between Doctor One and the Specialist or Specialist Doctor One for the provision by Doctor One of the services described in these Regulations;
    19. Consumer Rights Act — Act of 30.05.2014 on consumer rights;
    20. User — a person who uses the services provided electronically by Doctor One, consisting in the provision of the Doctor.One Patient application;
    21. Partner User — a person who uses the services provided electronically by the Partner (including the Partner Care Plan) through the Partner Application;
    22. Terms of Cooperation with Doctor One Polska — Terms of Cooperation defining the principles on which Doctor One Specialist provides medical services to Doctor One Polska, consisting in providing health services on behalf of Doctor One Polska to Patients within the scope of his professional specialization.
  3. Doctor One and Doctor One Polska are related entities in terms of capital and organization. By accepting the Terms and Conditions, the Specialist concludes with Doctor One a contract for the provision of services referred to in § 2.1-2.3 below. Simultaneously with the acceptance of the Regulations, the Specialist accepts the Terms of Cooperation with Doctor One Polska and therefore concludes with Doctor One Polska an agreement for the provision of Services referred to in the Terms of Cooperation with Doctor One Polska. The detailed scope of services provided to the Specialist by Doctor One and to the Specialist Doctor One by Doctor One Polska results from the provisions of the Terms and Conditions of Cooperation with Doctor One Polska.
  4. Unless expressly stated otherwise, all provisions of the Terms and Conditions relating to the Specialist apply accordingly to the Doctor One Specialist and the Partner Specialist.
  5. Doctor One provides services through the Doctor.One Doctor App in the territory of the Republic of Poland.

§ 2. Services provided by Doctor One using the Doctor.One Doctor app

  1. Doctor One provides the following services to Professionals through the Application:
    1. setting up an Account;
    2. enable and facilitate communication with Users, including by means of text messages, uploads of files, images and videos, and voice messages;
    3. enabling the use of other functionalities available to Specialists in the Application.
  2. Doctor One provides the following services to Partner Specialists via the Application:
    1. Enabling and facilitating communication with Partner Users under Partner Care Plans, including text messaging, file, image and video uploads, and voice messages;
    2. enabling the use of other functionalities available to Partner Specialists in the Application.
  3. Doctor One provides the following services to Doctor One Specialists via the Application:
    1. enabling and defining the scope of Care Plans offered to Patients;
    2. Enabling and facilitating communication between the Doctor One Specialist and Patients, including text messages, file, image and video transfers, and voice messages;
    3. enabling and facilitating the provision of health services to Patients on behalf of Doctor One Polska, including by enabling Teleadvice, arranging and documenting home visits and in-patient visits carried out by Doctor One Specialists;
    4. Enabling medical records of Patients in connection with health services provided by Doctor One Specialists on behalf of Doctor One Polska for the User;
    5. enabling the use of other functionalities available to Doctor One Specialists in the Application.
  4. Doctor One undertakes to ensure the confidentiality of the information transmitted in the course of the provision of services using appropriate technical and organizational measures and the integrity, confidentiality and stability of any data recorded in connection with the use of Doctor One services by the Specialist.

§ 3. Basic rules for using Doctor.One Doctor app

  1. Each Specialist is obliged to use the Application in a manner consistent with the Regulations, applicable law, rules of social coexistence and good manners. It is forbidden to use the Application to provide content of an illegal nature and to take any action within the Application that infringes the interests of third parties.
  2. When using the Application, each Specialist is obliged to provide true and factual information about himself.
  3. It is forbidden to share the Account with other Specialists or third parties, as well as the use of Accounts belonging to other persons.
  4. The password allowing the Specialist to log into the Application is private and confidential - the Specialist is obliged to keep such information secret from third parties. Any exchange of passwords between these persons is prohibited. The Specialist is solely responsible for the consequences of unauthorized disclosure of the password to access the Account.
  5. Any attempt to introduce harmful data into the Application (malicious software including bots, viruses, spyware files, “worms”, etc.) is not allowed.
  6. A Specialist, who is not also a Doctor One Specialist, is not entitled to use the Application to create, store and manage medical records, issue prescriptions, certificates and sick leave, or provide health services. The exclusive functionalities offered by Doctor One to Specialists who are not Doctor One specialists are those indicated in § 2.1 and 2.2, including, in particular, the possibility for such a Specialist to contact Users using the existing functionalities of the Application. All health services, such as in particular the provision of Teleadvice, issuing prescriptions, certificates and sick leave, may be provided through the Application only after obtaining the status of a Doctor One Specialist, i.e. after fulfilling the conditions referred to in § 1.2 (p) of the Regulations.

§ 4. Technical conditions necessary to use the Doctor.One Doctor app

  1. To use the Application it is necessary to have a mobile device, with Android or iOS installed and stable Internet access. The use of certain functionalities of the Application (such as, for example, the transmission of files or voice messages) may require that the Application be granted special access rights to the resources or tools of the User's mobile device (e.g. access to the file gallery or microphone). In this case, the Specialist will be asked in the Application to grant such access in the system settings of his mobile device.
  2. The costs of data transmission are borne by the specialist himself under the conditions specified in the contracts concluded with telecommunications operators or other Internet providers.
  3. Doctor One recommends that Professionals use built-in mobile device security such as biometrics (e.g. fingerprint or facial recognition) or gestures or PIN codes to ensure that the device is protected from unauthorized access by third parties.
  4. In order to protect the data available in the Application against unauthorized access by third parties, logging in to the Application requires entering a PIN code or password each time.

§ 5. Doctor.One specialists and partner specialists

  1. The services provided in the Application by Doctor One can only be used by Professionals.
  2. The specialist declares that:
    1. if she is a doctor, pharmacist, physiotherapist, nurse or midwife — has the current right to practice the profession in the territory of the Republic of Poland;
    2. if he is a nutritionist — he has completed studies in the field of dietetics;
    3. if he is a psychologist — has completed studies in the field of psychology or a completed school of psychotherapy in the territory of the Republic of Poland;
    4. if he practises a medical profession other than the one mentioned above, he has all the powers required for the lawful exercise of this medical profession.
  3. The Specialist acknowledges and accepts that to the extent that he/she uses the Application without being a Doctor One Specialist:
    1. Doctor One acts solely as the provider of the Application, enabling the use of the functionalities described in § 2.1 and 2.2, including improving the communication of the Specialist with the Users or the Partner Specialist with the Partner Users;
    2. The Specialist is solely responsible for the effects of advice or recommendations given by him through the Application;
    3. The Specialist is not entitled to provide Health Services to Users or Partner Users on behalf of Doctor One Polska.
  4. The rules for the provision of medical services by Doctor One Polska Specialists to Doctor One Polska, consisting in the provision on behalf of Doctor One Polska of health services to Doctor One Polska patients within the scope of their professional specialization, are regulated in the Terms of Cooperation with Doctor One Polska.

§ 6. Conclusion and termination of the contract for the provision of electronic services

  1. The conclusion of the Agreement between Doctor One and the Specialist takes place at the time of creation of the Account. The condition for creating an Account is:
    1. correct completion of all required fields of the registration form visible to the Specialist at the 1st launch of the Application;
    2. acceptance of the provisions of the Terms and Conditions of Cooperation with Doctor One Polska and confirmation of familiarization with the Privacy Policy.
  2. The agreement between Doctor One and the Specialist is concluded for an indefinite period, at the time of sending the confirmation of the conclusion of the Agreement to the Specialist and lasts until the App is removed from his mobile device.
  3. Doctor One confirms to the Specialist the conclusion of the Agreement by sending an e-mail to the address indicated when registering the Account.
  4. The provision of services by Doctor One to the Specialist is carried out on the basis of the Regulations and the provisions of Polish law.
  5. The specialist who removes the Application from his device loses access to its functionality and the data assigned to his Account until the application is reinstalled on his device and after the correct login again.
  6. During the period from the deletion of the Application from the mobile device until the expiration of the period of storage of medical records specified in the Polish law, it is not possible to completely delete the Doctor One Specialist Account in the Application. Accounts are deleted by Doctor One Polska automatically, after the expiry of this period.
  7. A specialist who violates the provisions of the Terms and Conditions may be summoned by Doctor One to cease the violations. The call will be sent via e-mail, to the email address and/or phone number of the Specialist provided during registration in the Application and/or within the chat functionality available in the Application. In the event that the call proves ineffective and the Specialist continues to violate the provisions of the Regulations, Doctor One reserves the right to deactivate the Specialist's Account, which is equivalent to immediate termination of the contract for the provision of electronic services.
  8. If Doctor One has deleted or deactivated the Specialist Account for the reasons indicated in paragraph 7 above, the creation of a new Account by the same Specialist or its reactivation requires the sending of a notification by the Specialist to the address info@doctor.one and the consent of Doctor One.
  9. The Specialist declares that he uses the Application in direct connection with the performance of his professional activity and therefore acknowledges that he is not entitled to the status of a consumer within the meaning of Article 221 The Civil Code and that the provisions of the Consumer Rights Act do not apply to the Agreement.

§ 7. Complaints

  1. In the event that the Specialist or Doctor One Specialist considers that Doctor One does not perform the services in accordance with the Terms and Conditions, he may file a complaint.
  2. The complaint should be sent to the correspondence address: Doctor One sp. z o.o., ul. Czackiego 19 lok. 19, 00-043 Warsaw, or by e-mail via e-mail sent to the address: pacjent@doctor.one.
  3. In the content of the application you must indicate: name and surname, e-mail address, description of the objections raised, as well as your requests.
  4. If the data or information provided in the complaint needs to be supplemented, Doctor One will ask the Specialist to supplement it to the indicated extent before considering the complaint.
  5. Doctor One will respond to such a complaint within 14 days. The response to the complaint is sent only to the e-mail address, unless the Specialist indicates a desire to receive a response by mail, indicating the address for correspondence in the complaint notification.
  6. Failure to respond from Doctor One within 14 days results in the complaint being considered justified.

§ 8. Intellectual property

  1. Doctor One grants the Specialist a non-exclusive, territorially unlimited license to use the Application for the duration of the Agreement. The specialist may not grant a sublicense, and the license itself may not be transferred to another entity without the express written consent of Doctor One.
  2. All photos and other materials (including texts, graphics, logos) posted on or in the Application belong to Doctor One or have been used with the permission of third parties with copyright.
  3. It is forbidden to copy photos and other graphic materials and to use reprints of texts posted in the Application, including making them available on the Internet without the written consent of Doctor One or another third party holding copyright to them.
  4. Third parties are also prohibited from downloading photos, graphics, texts and other materials of the Application and using them for marketing and commercial purposes.
  5. The use of the above materials without the written consent of Doctor One or another third party to whom the copyright is entitled is unlawful and may constitute grounds for the initiation of civil and criminal proceedings against the person committing such action.
  6. Each Specialist is obliged to refrain from copying, modifying, distributing, transmitting or otherwise using any intellectual property rights protected by Doctor One content made available in the Application, except for the use of such content within the scope of fair use. Any interference or use of the source code of the Application is also prohibited.

§ 9. Protection of personal data

  1. The rules for processing the personal data of the Specialists are determined by the Privacy Policy.
  2. A specialist who is not a Doctor One Specialist or a Partner Specialist acknowledges that in relation to Users he acts as a separate administrator of their personal data, disclosed to him as part of communication with the User through the functionality of the Application. In this regard:
    1. The Specialist declares and undertakes that, on his own and under his own responsibility, he will fulfill all obligations arising from Chapter III of the GDPR towards these Users, in particular the information obligation set out in Article 13 of the GDPR, and will ensure compliance of the data processing with the applicable legal provisions;
    2. Doctor One processes the Personal Data contained in the communication between the User and the Specialist (who is not a Doctor One Specialist or a Partner Specialist) as a processor, on the basis of a processing agreement, constituting Annex No 1 to the Rules of Procedure.

§ 10. Liability

  1. Doctor One is not responsible for failure to perform or improper performance of its obligations, resulting from the failure of the Specialist to comply with the requirements and violation of the rules specified in the Regulations or the Agreement. In particular, Doctor One will not be responsible for any interruptions or difficulties in the provision of services, including Teleporad, caused by a poor quality or unstable Internet connection on the part of the Specialist.
  2. Neither party shall be liable for failure to perform or improper performance of its obligations, which was caused by the action of force majeure. Force majeure within the meaning of the Agreement and the Terms and Conditions is considered to be an event independent of Doctor One or the Specialist, external, unforeseeable and beyond their control, which occurred after the date of entry into force of the Agreement or which meets the criteria for recognition as force majeure established by the case law of Polish courts.
  3. The Specialist acknowledges and accepts that Doctor One acts solely as the provider of the Application, enabling the use of the functionalities described in § 2.1-2.3, including communication with Users, Partner Users or Patients. Doctor One therefore assumes no responsibility for the effects of advice or recommendations given by Specialists via the Application. The responsibility of Doctor One Specialist towards Doctor One Polska for health services provided to Patients is regulated separately by the Terms of Cooperation of Specialists with Doctor One Polska.
  4. The Specialist will make good any damage caused to Doctor One and release Doctor One, pursuant to Article 392 of the Civil Code, from the obligation to provide to third parties in respect of claims made against Doctor One, and will also, without undue delay, cover or compensate Doctor One for administrative penalties or fines imposed on him in the event that third parties, including Users, direct Doctor One claims in connection with: (i) the untruth of any statements of the Specialist; (ii) the breach by the Specialist of any of the obligations contained in Terms and Conditions; (iii) violation by the Specialist of the provisions of applicable law.
  5. Unless otherwise provided by mandatory legal provisions, the total contractual and tort liability of Doctor One towards the Specialist, related to the performance of the Agreement and the provision of services referred to in § 2.1-2.3, is limited to the amount of PLN 1,000 (thousand).

§ 11. Final provisions

  1. Contact with Doctor One is possible:
    1. through the Application - using the dedicated functionality of the Application;
    2. by traditional mail - to the address for correspondence: Doctor One sp. z .o.o., ul. Czackiego 19 lok. 1, 00-043 Warsaw;
    3. by e-mail - at the address: info@doctor.one;
    4. by phone - at +48 513 455 129.
  2. Doctor One reserves the right to introduce restrictions on the use of the Applications due to their technical service, maintenance work or work on improving their functionality. At the same time, Doctor One undertakes to make every effort to ensure that these breaks take place during the night hours and last as short as possible. Doctor One will inform Doctor One Specialists and Specialists of all restrictions in good time.
  3. Doctor One may make changes to the Terms and Conditions only for valid reasons, i.e. in case of extension or limitation of the scope of services offered and in connection with: (1) changes in the legal provisions to which Doctor One is subject, (2) issuing decisions, provisions or rulings of public authorities or courts affecting the content of the Regulations, (3) changes in the technology of the Application or the scope of services provided through it, (4)) a change in the internal organisation of Doctor One, (5) other objective reasons that require changes or adjustments to the Terms and Conditions. Doctor One will inform about the changes by sending information about the changes to the Specialist's e-mail address or directly through the Application. The changes will come into force no earlier than 14 days from the date of informing the Specialist about these changes, unless the latter accepts the wording of the amended Terms and Conditions earlier through the Application.
  4. The changes introduced in the Regulations are not intended to violate the rights acquired by the Specialists before the introduction of the changes.
  5. Any disputes between Doctor One and the Specialist will be settled amicably by negotiation. If it is not possible to resolve the dispute in this way, the disputes will be settled by the competent general court.
  6. Doctor One may transfer the rights and obligations arising from the Terms and Conditions to its successors or capital affiliates at any time during its validity, without the need to obtain the consent of the Specialist.
  7. Annexes to the Rules of Procedure form an integral part of it.
  8. The Terms and Conditions are governed by Polish law.
  9. The Regulations as amended are effective from January 1, 2026.
Appendix No. 1 to the Regulations of the Doctor One Doctor Application

Personal data processing agreement

“Entrustment Agreement”

§ 1. Definition and subject of the contract

  1. The Personal Data Processing Agreement regulates the principles of entrusting the processing of Users' personal data, disclosed to Doctor One by the Specialist as part of the implementation of the Agreement referred to in the Regulations and for the purpose of its execution. The processing of personal data in connection with the performance of the Agreement is subject to the provisions of the GDPR. Any capitalized terms not defined in the Entrustment Agreement shall have the meaning given to them in the Terms and Conditions.
  2. For the avoidance of doubt, the Parties confirm that in accordance with the content of § 9.2 of the Regulations, the Entrustment Agreement applies to Specialists only to the extent that they do not act as Doctor One Specialists or Partner Specialists - i.e. to data processed within the framework of the functionality referred to in § 2.1 (b) of the Regulations.
  3. The definitions used in the Entrustment Agreement supplement the definitions in § 1 (2) of the Terms and Conditions and mean:
    1. Personal data — the personal data referred to in paragraph 4 below, entrusted by the Specialist for processing by Doctor One;
    2. SHOWS — Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.
  4. On the basis of the Entrustment Agreement, the Specialist entrusts Doctor One to process the following Personal Data:
    Nature and purposes of processing
    Execution of the Agreement, consisting in particular of the provision of the Doctor.One Application and the use of the functionality referred to in § 2.1 (b) of the Regulations (communication with Users)
    Categories of persons,
    whose data relate to:
    Users with whom the Specialist contacts using the functionality referred to in § 2.1 (b) of the Regulations (communication with Users)
    Categories of personal data:
    1. contact and/or identification data (name, e-mail address, telephone number),
    2. health data (including information about your current state of health or well-being, medications taken, chronic diseases),
    3. other data that have been made available as part of communication using the functionality of the Application
  5. Doctor One processes Personal Data only for the purpose of performing the Agreement and to the extent necessary for its performance and only during its validity.
  6. Doctor One is obliged to process personal data in accordance with the GDPR, other applicable laws and the Trust Agreement.

§ 2. Obligations of the parties

  1. Doctor One is obliged to:
    1. use all technical and organisational measures appropriate to the level of risk to safeguard Personal Data in accordance with the principles set out in Article 32 of the GDPR;
    2. to assist the Specialist in fulfilling the obligations set out in Articles 32 to 36 of the GDPR, taking into account the nature of the processing and information available to Doctor One;
    3. processing Personal Data only on the documented instruction of the Specialist, unless such an obligation is imposed on him by applicable national or Union law; in this case, before starting the processing, Doctor One informs the Specialist of this legal obligation, unless this law prohibits the provision of such information due to an important public interest; the documented instruction of the Specialist is considered in particular the Agreement;
    4. to the extent possible, to assist the Specialist through appropriate technical and organizational measures in fulfilling the obligation to respond to the requests of the data subject in the exercise of his/her rights set out in Chapter III of the GDPR;
    5. ensure that persons authorised to process Personal Data undertake to maintain confidentiality, unless they are persons required to maintain confidentiality by law;
    6. upon termination of the Agreement, depending on the Specialist's request, deletion or return of Personal Data and deletion of copies thereof, unless otherwise provided by mandatory law.
  2. The provisions contained in § 2 (1) above do not extend the scope of Doctor One's obligations with regard to the provision of services in accordance with the Agreement.
  3. Doctor Doctor One is entitled to further entrust the processing of Personal Data to further processors indicated in the table below. Doctor One will inform the Specialist of any intended change in the list of further processors in the manner accepted for communication in accordance with the Agreement (including by e-mail notification). The Specialist has the opportunity to object to such a change within the next 7 days. provides the following services to Doctor One Specialists via the Application:
    name
    Role
    Processing location
    Google Cloud Poland Sp. z o.o.
    Application Hosting Service Provider
    European Economic Area
    Tukano Software House Sp. z o.o.
    Application development and maintenance service provider
    European Economic Area
    Twilio Inc.
    Email Communication Tool Provider (Twilio)
    Globally - in accordance with Twilio Data Protection Addendum
    App World Sp. o..
    SMS communication tool provider (SMS Planet)
    European Economic Area
  4. Doctor One ensures that it will only use the services of such downstream processors that provide sufficient guarantees of the implementation of appropriate technical and organizational measures so that the processing complies with the requirements of the GDPR and protects the rights of data subjects. Doctor One is obliged to ensure that further processors are subject to at least the same obligations as those imposed on Doctor One in the Entrustment Agreement. The Specialist acknowledges that the objection referred to above may result in the impossibility of further performance of the Agreement by Doctor One, of which Doctor One will inform the Specialist immediately.
  5. Doctor One will provide the Specialist with information that is reasonable and necessary to demonstrate compliance with the obligations set out in the GDPR. Doctor One will enable the Specialist to carry out audits, including inspections, within the time agreed by the Parties, in the scope of entrusting the processing of Personal Data by Doctor One and will ensure cooperation in this regard. The costs of the audit shall be borne by each Party independently of its outcome. The specialist is obliged to keep confidential all information obtained in connection with the audit being carried out, including the results of the audit, as well as to ensure that the persons used in carrying out the audit have also undertaken confidentiality in this regard. The obligation of confidentiality is valid for the duration of the Agreement and indefinitely after its termination. In the event that the preceding sentence proves to be invalid or ineffective, the obligation of confidentiality will remain in force for the duration of the Agreement and for a period of 10 years after its termination.

§ 3. Data transfer

  1. Doctor One is entitled to transfer Personal Data outside the EEA if such transfer is carried out in accordance with the provisions of the GDPR. Doctor One will inform the Specialist of its intention to transfer Personal Data outside the EEA in the manner accepted for communication in accordance with the Agreement (including by e-mail notification). The specialist has the opportunity to object to such an intention to transfer within the next 7 days in justified cases if he considers that the transfer does not provide an adequate level of protection of Personal Data. The Specialist acknowledges that the objection referred to above may result in the impossibility of further performance of the Agreement by Doctor One, of which Doctor One will inform the Specialist immediately.
  2. In any case, the transfer will be made solely for the purpose of fulfilling the Agreement. Doctor One may transfer this Personal Data only if:
    1. the country of destination ensures an adequate level of protection of personal data to that in force in the European Union; or
    2. Doctor One and the downstream processor have concluded a contract on the basis of standard contractual clauses or have implemented another mechanism that legalizes the transfer of data to a third country in accordance with the law.

§ 4. Liability

  1. Notwithstanding the provisions of the Agreement, the total contractual and tort liability of Doctor One in connection with the processing of Personal Data on the basis of the Entrustment Agreement is limited to PLN 1,000 (thousand), unless otherwise provided by mandatory law.

§ 5. Final provisions

  1. The Entrustment Agreement is concluded for the duration of the Agreement. The Entrustment Agreement may be terminated by the Specialist with immediate effect in the event of a gross or repeated violation of the Entrustment Agreement, GDPR or other applicable legal provisions on the protection of personal data by Doctor One — provided that Doctor One has previously requested to remove the violations, set an additional deadline, not less than 14 days, and the ineffective expiration of this period. u.
  2. SpecialTermination of the Entrustment Agreement constitutes the basis for termination of the Agreement. ista declares that:
  3. Any disputes relating to the Trust Agreement shall be settled by the Court of competent jurisdiction in accordance with the Agreement.
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