The Regulations define the conditions and rules for the provision by Doctor One of the services electronically within the Application and the Website and the basic principles of the provision of health services to Patients by Doctor One Polska.

Doctor One and Doctor One Polska are related entities in terms of capital and organization. By accepting the Terms and Conditions, the User concludes an agreement for the provision of electronic services with Doctor One and - in the case of purchasing paid services referred to in § 2.2 below - the Primary Patient also concludes a contract for the provision of health services with Doctor One Polska. The detailed scope of services provided to the User or Patient by Doctor One and to the Patient by Doctor One Polska results from the individual provisions of the Regulations.

The definitions used in the Regulations mean:

Doctor One provides the Users with services consisting in making the Application and the Service available on the territory of the Republic of Poland, taking into account the cross-border nature of the Internet.

Doctor One Polska provides health services to Patients through the Application on the territory of the Republic of Poland.

Doctor One testifies free of charge through the Application the following services for Users (including Patients):

Doctor One Poland testifies for a fee through the Application the following services for Patients:

The condition for the User to use the services referred to in § 2.1. is to register in the Application and create an Account.

The health services provided to Patients referred to in § 2.2 above cover only the activities indicated in the Care Plan chosen by the Patient. The condition for the Patient to benefit from the health services provided by Doctor One Specialists is to have an active Care Plan.

Health services are provided to Patients during the hours indicated in detail in the work schedules of individual Doctor One Specialists and in accordance with the chosen Care Plan, excluding statutory holidays.

For the avoidance of doubt, Doctor One Polska informs that it does not provide health services through the Application to Users who are not Patients, i.e. do not have an active Care Plan with a Doctor One Specialist. Users who are not Patients may keep records related to their state of health and communicate with Specialists only within the framework of the free functionalities of the Application, referred to in § 2.1 above.

The User of the Application may only be an adult person with full legal capacity. By accepting the Terms and Conditions, the User declares that he meets the requirements specified in the previous sentence.

Each User is obliged to use the Application and the Service in a manner consistent with the Regulations, applicable law, rules of social coexistence and good customs. It is forbidden to use the Website and the Application to provide content of an unlawful nature and to undertake any actions within the Service and Application that infringe the interests of third parties.

When using the services provided by Doctor One or Doctor One Polska, the User is obliged not to use words generally considered abusive or vulgar and to behave and communicate in a manner that does not violate the personal rights of Doctor One Polska staff members. Violation of this prohibition:

When using the Application and the Service, each User is obliged to provide true and truthful information about himself. The User's security and the effectiveness of the services provided to the User depends on the User's compliance with this obligation.

Subject to the provisions of § 5, it is forbidden to share the Account with other Users or third parties, as well as the use of Accounts belonging to other Users.

The password allowing the User to log in to the Service or Application is private and confidential - the User is obliged to keep it secret from third parties.

Any exchange of passwords between Users is prohibited.

Any attempts to enter the Service or Application harmful data (malware including bots, viruses, spyware, “worms”, etc.) are not allowed.

To use the Application it is necessary to have a mobile device, with Android or iOS installed and stable Internet access. The use of certain functionalities of the Application (such as, for example, storing documentation, sending voice messages) may require granting the Application specific access rights to the resources or tools of the User's mobile device (e.g. access to the file gallery or microphone). In this case, the User will be asked in the Application to grant such access in the system settings of his mobile device.

To use the Service, any computer, smartphone or tablet with Internet access and installed Google Chrome, Mozilla Firefox or Safari browser in the latest version is sufficient. Displaying the Service using other web browsers is possible, but may cause malfunctions in its operation.

The costs of data transmission are borne by the User himself under the conditions specified in the contracts concluded with telecommunications operators or other Internet providers.

Doctor One recommends Users to use built-in mobile device security such as biometrics (e.g. fingerprint or facial recognition) or gestures or PIN codes to ensure that the device is protected against unauthorized access by third parties.

In order to protect the User's data available in the Application against unauthorized access by third parties, logging in to the Application requires entering a PIN code or password each time.

The services provided to Patients in the Application by Doctor One Polska may be used independently only by persons of legal age. Minors may use the health services provided by Doctor One Polska via the Application only as Associated Patients, with the consent and knowledge and under the supervision of their legal or de facto guardians, in particular:

In order for a minor to benefit from the health services provided by Doctor One Polska via the Application, the Primary Patient, who is his/her legal or de facto guardian, must create an Associated Patient Account for the minor. The Primary Patient may create any number of Accounts for Associated Patients for whom he or she has legal or de facto custody.

Due to the applicable legal provisions, the Associated Patient may have limited access to the functionality of the Application or health services provided through the Application by Doctor One Polska or the use of these services may require the prior consent of the Primary Patient.

If the state of health of the Main Patient does not allow him to use the Application independently, he may use the services provided by Doctor One Polska with the help of a person who has received from the Main Patient the authorization to obtain information about the health status of the Associated Patient. The Primary Patient may grant such authorization by sending a message to pacjent@doctor.one or by using the relevant functionalities of the Application.

The conclusion of the Agreement between Doctor One and the User, the subject of which is the provision of services referred to in § 2.1, takes place at the time of creation of the Account. The process of creating an Account may be initiated on the User's own initiative or at the invitation of a Specialist or Doctor One Specialist. The condition for creating a User Account is:

The conclusion of the Agreement between Doctor One Polska and the Patient, the subject of which is the provision of services referred to in § 2.2, takes place at the moment when the Patient:

The Agreement between the User and Doctor One is concluded for an indefinite period, at the time of sending the User confirmation of the conclusion of the Agreement and lasts until the User removes the Application from his mobile device.

Doctor One confirms to the User the conclusion of the Agreement by sending an e-mail to the address indicated when registering for the Account.

The provision of services by Doctor One to the User and the Patient and by Doctor One Polska to the Patient is carried out on the basis of the Regulations and the provisions of Polish law.

If the User who is the Primary Patient deletes the Application from his device, the Associated Patients referred to in § 5 (1) (a) of the Regulations will completely lose the possibility of using the health services provided by Doctor One Polska.

The User who removes the Application from his device loses access to its functionality and the data assigned to his Account until the application is reinstalled on his device and after the correct login again.

In the period from the removal of the Application from the mobile device by the Primary Patient until the expiration of the period of storage of medical records specified in the provisions of Polish law, it is not possible to completely delete the Patient Account in the Application. Patient accounts are deleted by Doctor One Polska automatically, after the expiry of this period. At the express request of the Primary Patient sent to the address pacjent@doctor.one, Doctor One Polska may deactivate the Primary Patient Account (i.e. prevent logging in with the data of the Main Patient in the Application). Re-activation of the Primary Patient Account requires contacting Doctor One Polska at the above e-mail address.

A User who violates the provisions of the Terms and Conditions or uses the Care Plan in violation of its terms may be called upon by Doctor One or Doctor One Polska to cease the violations. The call will be sent via e-mail, to the email address and/or phone number of the User provided during registration in the Application and/or as part of the chat functionality available in the Application. In the event that the call proves ineffective and the User continues to violate the provisions of the Regulations or the terms of the Care Plan, respectively Doctor One or Doctor One Polska - provided that this does not cause a danger of loss of life, serious bodily harm or serious health disorder - reserves the right to deactivate the User Account, which is equivalent to immediate termination of the agreement for the provision of services by electronic means. In such a situation, the Patient User is not entitled to reimbursement of the costs incurred to pay for the Subscription. The provisions of paragraphs 4 to 6 above shall apply mutatis mutandis.

If Doctor One or Doctor One Polska has deleted or deactivated the User Account for the reasons indicated in paragraph 9 above, the creation of a new Account by the same User or its reactivation requires the User to send a notification to the address pacjent@doctor.one and the consent of Doctor One or Doctor One Polska respectively.

To the extent that the Primary Patient enters into a paid contract with Doctor One Polska for the provision of services using the Application, including the purchase of a Care Plan, he may withdraw from such agreement within 14 days from the date of its conclusion, without giving reasons and without incurring costs, subject to paragraph 12 below.

The Primary Patient purchasing the Care Plan is not entitled to withdraw from the Agreement referred to in paragraph 11 above, if the service falling within the scope of the Care Plan was performed before the expiry of 14 days from the date of conclusion of the Agreement, at the express request of the Primary Patient, who was informed before the commencement of the provision of services that, after its performance by Doctor One Polska, the Primary Patient will lose the right to withdraw from the Agreement and will lose the possibility of obtaining a refund for the first billing period.

The right of withdrawal from the Agreement referred to in paragraph 11 above may be exercised by the Primary Patient by sending a statement of withdrawal from the Agreement to the e-mail address pacjent@doctor.one. The declaration of withdrawal from the Agreement may or may not be submitted on the form constituting Appendix No. 3 to the Terms and Conditions.

In the event that the User considers that Doctor One or Doctor One Polska does not provide services in accordance with the Regulations, he may file a complaint.

All complaints are processed by Doctor One, and if they relate to services provided by Doctor One Polska, they are executed on behalf of and on behalf of Doctor One Polska. The complaint should be sent to the correspondence address: Doctor One sp. z o.o., ul. Czackiego 19 lok. 19, 00-043 Warsaw, or by e-mail via e-mail sent to the address: pacjent@doctor.one.

In the content of the application you must indicate: name and surname, e-mail address, description of the objections raised, as well as your requests.

If the data or information provided in the complaint needs to be supplemented, Doctor One will ask the User to supplement it to the indicated extent before considering the complaint.

Doctor One will respond to such a complaint within 14 days. The response to the complaint is sent only to the e-mail address, unless the User wishes to receive a response by mail, specifying the address for correspondence in the complaint.

Failure to respond from Doctor One within 14 days results in the complaint being considered justified.

Doctor One Polska provides services to Patients within the Master Care Plan chosen by the Patient in exchange for a Subscription. The amount and conditions of the Subscription and the scope of the Care Plan are visible within the functionality of the Application before purchasing the Care Plan.

Unless otherwise stated in the Care Plan description, under one Care Plan, the Primary Patient is entitled to the health care services provided by one Doctor One Specialist.

The Primary Patient may have more than one active Care Plan at the same time.

Renewal of the Subscription for subsequent periods occurs automatically after the end of the month, unless the Primary Patient renounces it before the end of the current Subscription period.

The Primary Patient can only pay the Subscription via bank or credit card, using the functionality of the Application for this purpose. Payment is handled by the payment platform Stripe (https://www.stripe.com).

Doctor One Polska documents the Subscription payments received in accordance with the provisions of Polish law. The Primary Patient will receive a payment confirmation along with the required accounting documents to the email address provided when making the payment.

The correct payment of the Subscription is a prerequisite for using the Care Plan. The subscription must be paid before the service is performed by Doctor One Polska. Doctor One Polska starts providing services under the Care Plan immediately after concluding a contract with the Primary Patient, if the Primary Patient has requested immediate access to services under the Care Plan.

The Primary Patient may cancel the Subscription at any time through the Application, however, the Care Plan will remain active until the end of the current Subscription period in accordance with the rules set out in paragraph 4 above.

Doctor One Polska provides patients with health services through the Application, as well as stationary during home visits carried out by Doctor One Specialists and stationary visits carried out in the offices of Doctor One Specialists. The specific range of health services available to the Patient and their cost depend on the Care Plan purchased as part of the Subscription.

Doctor One Polska undertakes to ensure the confidentiality of information provided during the provision of services, including in particular Teleadvice, using appropriate technical and organizational measures, as well as the integrity, confidentiality and durability of all data concerning the patient's health status recorded in connection with the use of health services by the Patient.

Before the first use of the services provided through the Application, the Patient is obliged to confirm his identity through a video call initiated by the Doctor One Specialist, in a way that allows the correct identification of the Patient.

The basic form of providing health services by Doctor One Polska is to chat with the Doctor One Specialist chosen by the Patient when purchasing the Care Plan. As part of the chat, the Patient has the possibility of unlimited consultations with the selected Doctor One Specialist. Consultations are ongoing and asynchronous. This means that the Doctor One Specialist gives answers to the Patient's questions promptly, at the latest at the hours of the so-called closest celebration of the staff member, which are indicated in the description of the Care Plan. However, the Doctor One specialist is not available for continuous chat.

The patient can send his questions in the chat at any time, but he will receive an answer to them according to the rules described in paragraph 4 above.

During the provision of health services within the chat, the Doctor One Specialist makes a preliminary assessment of the patient's condition and determines whether the form of provision of services used is sufficient for the current health problem or whether there are circumstances justifying consultation in the form of teleconsultation, personal visit, home visit or provision of other medical services to the Patient, whereas the Doctor One Specialist provides only services that can be performed in form that falls within the scope of an active Care Plan.

The diagnosis made by the Doctor One Specialist results from the collected anamnesis and the available medical records of the Patient.

The provision of health services to the Patient is recorded in the Patient's medical records in accordance with the applicable legal provisions.

If the patient has Doubts about your health or his well-being deteriorates, The patient should in any case immediately report directly to the nearest hospital emergency department or consult a doctor, and not wait for an answer in the Application.

The services provided through the Application do not in any case replace examinations carried out directly by medical personnel in health facilities, including in particular:

In the case sharp deterioration of health or well-being, The patient should immediately contact emergency number 112 or go directly to the nearest hospital emergency department or night and holiday provider for help. Information on entities providing night and holiday health care can be found on the website of the National Health Fund at nfz.gov.pl/for-patient/emergency/ and on the site patient.gov.pl/night-and-holiday-health-care.

Doctor One Polska provides Teleadvice using the functionality of the Application within the time agreed with the Patient.

Teleportation takes place in the form of a text chat, telephone call or video conference using the Application.

The patient is informed about the date of teleconsultation in the Application.

The Doctor One specialist establishes a connection with the Patient in order to provide Teleadvice via the Application.

Depending on the form of Teleconsultation, it begins: (a) when the Doctor One Specialist makes a phone call or video call with the Patient; (b) when the Doctor One Specialist answers the chat with the Patient.

In the absence of contact with the Patient during the Teleconsultation or if the call is interrupted during the Teleconsultation, the Doctor One Specialist makes three attempts to establish or restore the call in order to provide Teleconsultation with an interval of not less than 5 minutes. If the initial diagnosis and information collected during the Teleconsultation shows that the Patient is not in a state of danger to life or health or if the absence of the Patient or the inability to establish a connection for reasons for which Doctor One Polska is not responsible, this excludes the liability of Doctor One Polska and releases him from the need to provide Teleadvice at the established date and further attempts to contact him. In case of interruption of the Teleconsultation during it, the lack of contact on the part of the Patient within the period indicated above is equivalent to the termination of the Teleconsultation. In a situation where Doctor One Polska, on the basis of an interview or circumstances, has grounds to believe that the Patient may be in a situation of immediate danger to life or health, Doctor One Polska will attempt to establish contact with the Patient on the basis of the rules described above, and in the absence of a response from the Patient, it will take further necessary steps to save the patient's life or health, including calling for medical help immediately at the last opportunity. to determine for Doctor One Polska the address of the Patient's residence.

In the event of the need to use Teleadvice by a Related Patient, the Primary Patient is informed of this fact, and in cases provided by law, also of the need to consent to the implementation of the medical service provided by Doctor One Polska.

If, in the course of providing teleadvice, due to the patient's health condition or health problem, circumstances arise that require direct contact in order to avail of health care services, the patient will be immediately informed of this fact.

In order to manage the quality of the services provided by it, Doctor One Polska may, after the end of the Teleconsultation, conduct a patient satisfaction survey via the Application or email. The responses of the Patient in the survey may also be - with the consent of the Patient - published in the Application and the Website. Both the expression of an opinion about Doctor One Specialists or the course of Teleadvice, as well as the granting of Doctor One Polska's consent to its provision, are voluntary. If the Patient agrees to publish the content of the opinion, it will be visible to other Users of the Application and the Service.

Doctor One grants the User a non-exclusive, territorially unlimited license to use the Application for the duration of the Agreement. You may not sublicense, and the license itself may not be transferred to another entity without the express permission of Doctor One.

All photos and other materials (including texts, graphics, logos) posted on the Website or Application belong to Doctor One or have been used with the consent of third parties who have copyright to them.

It is forbidden to copy photos and other graphic materials and to use reprints of texts posted on the Website or Application, including making them available on the Internet without the written consent of Doctor One or another third party holding copyright to them.

Third parties are also prohibited from downloading photos, graphics, texts and other materials from the Website or Application and using them for marketing and commercial purposes.

The use of the above materials without the written consent of Doctor One or another third party to whom the copyright is entitled is unlawful and may constitute grounds for the initiation of civil and criminal proceedings against the person committing such action.

Each User is obliged to refrain from copying, modifying, distributing, transmitting or otherwise using any intellectual property rights protected by Doctor One content made available on the Service or in the Application, except for the use of such content within the scope of fair use. Any interference or use of the source code of the Application is also prohibited.

The principles of processing personal data of Users, including Patients, are determined by the Privacy Policy.

Neither Doctor One nor Doctor One Polska shall be liable for failure to perform or improper performance of their obligations, resulting from the User's failure to comply with the requirements and violation of the rules specified in the Regulations or the Agreement. In particular, Doctor One or Doctor One Polska will not be responsible for any interruptions or difficulties in the provision of services, including Teleporad, caused by poor quality or unstable Internet connection on the part of the Patient.

Neither party shall be liable for failure to perform or improper performance of its obligations, which was caused by the action of force majeure. Force majeure within the meaning of the Agreement and the Terms and Conditions is considered to be an event independent of Doctor One or Doctor One Polska, or the User, external, unforeseeable and beyond their control, which occurred after the date of entry into force of the Agreement or which meets the criteria for recognition as force majeure established by the case law of Polish courts.

To the extent that Users use the Application without being Patients, Doctor One acts solely as the provider of the Application, enabling the use of the functionalities described in § 2.1, including the storage of health documentation and the improvement of Users' communication with Specialists. Doctor One assumes no responsibility for the effects of advice or recommendations given by Specialists through the Application to Users who are not Patients.

Unless otherwise provided by mandatory legal provisions, the total contractual and tort liability of Doctor One and Doctor One Polska towards the User or the Patient, related to the performance of the Agreement and the provision of services referred to in § 2.1 and 2.2, is limited to the amount of PLN 1,000 (thousand).

Contact with Doctor One and Doctor One Polska is possible:

Doctor One reserves the right to introduce restrictions on the use of the Service or Application due to their technical service, maintenance work or work on improving their functionality. At the same time, Doctor One undertakes to make every effort to ensure that these breaks take place during the night hours and last as short as possible. Doctor One will inform Users of all restrictions in good time.

Doctor One and Doctor One Polska may make changes to the Terms and Conditions only for important reasons, i.e. in case of extension or limitation of the scope of services offered and in connection with: (1) change of legal provisions to which Doctor One is subject, (2) issuance of decisions, provisions or judgments of public authorities, or courts, affecting the content of the Regulations, (3) change in the technology of the Website or Application or the scope provided for through its services, (4) a change in Doctor One's internal organization, (5) other objective reasons that compel changes, or Adjustment of the Terms and Conditions. Doctor One will inform about any changes by sending information about the changes to the User's e-mail address or directly via the Website or Application. The changes will come into force no earlier than 14 days from the date of informing the User of these changes, unless the User accepts the wording of the amended Terms and Conditions earlier through the Application.

The changes introduced in the Regulations are not intended to violate the rights acquired by the Users before the introduction of the changes.

Any disputes between Doctor One and Users or between Doctor One Polska and Patients will be settled amicably by negotiation. If it is not possible to resolve the dispute in this way, the disputes will be settled by the competent general court.

Doctor One and Doctor One Polska may transfer the rights and obligations arising from the Terms and Conditions to their successors or capital affiliates at any time during their validity, without the need to obtain the User's consent.

Annexes to the Rules of Procedure form an integral part of it.

The Terms and Conditions are governed by Polish law.

The Terms and Conditions as amended shall apply from January 1, 2026 or from the date of acceptance of the Terms and Conditions as amended by the User - whichever occurs earlier.