Preamble

1. General provisions and definitions

1. If capitalized terms are used in the Standards, they shall have the meaning given below:
   1. Application — the mobile application “Doctor.One Patient”, available for download in the Google Play Store and Apple App Store, through which Doctor One provides the services described in the Terms and Conditions of the Application at: https://www.doctor.one/regulamin-dla-pacjenta.
   2. Member of the Board — a person authorized to represent Doctor One Polska and authorized to make decisions about the activities of Doctor One Polska.
   3. Personal Data of a Minor — any information enabling the identification of a minor within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
   4. Special Category Personal Data — personal data referred to in Article 9 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
   5. Doctor One Poland — Doctor One Polska limited liability company with its registered office in Bieniewice (05-870) at ul. Poziomkowa 11, entered in the register of entrepreneurs of the National Court Register, kept by the District Court for the city of Warsaw in Warsaw, XIV Commercial Division of the National Court Register, under KRS number: 0000989484, NIP: 1182246930 and share capital in the amount of 5,000.00 PLN.
   6. Harm of a Minor — any intentional or unintentional action by an adult or community that has a detrimental effect on the health, physical or psychosocial development of the Minor.
   7. Minors — any person up to the age of 18.
   8. Protection of Minors — actions taken in response to specific signals concerning the Minor or Minors who may be harmed or are being abused.
   9. Person Responsible for Standards of Protection of Minors — a Member of Staff appointed by the Management Board supervising the implementation of the Standards for the Protection of Minors in Doctor One Polska.
   10. Personnel or Staff Member - a person employed by Doctor One Polska on the basis of an employment contract, a civil law contract, a volunteer, an apprentice, an intern, as well as any other person who will be admitted to activities related to the treatment of Minors on a basis other than those indicated above.
   11. violence — Domestic Violence, Physical Violence, Sexual Violence and Emotional Abuse.
   12. Domestic Violence — domestic violence within the meaning of Article 2 (1) of the Act on Combating Domestic Violence.
   13. Emotional Abuse — any actions, words or omissions that are intended to cause emotional pain, anxiety, guilt, a decrease in self-esteem or to interfere with normal emotional development in the Minor. Emotional abuse can take many forms, including: (a) humiliation and ridicule, (b) bullying and threats, (c) emotional isolation, (d) emotional manipulation. The effects of Emotional Abuse can include emotional problems, difficulties in interpersonal relationships, depression, anxiety, and other mental health problems.
   14. Physical Violence — any intentional act or omission that causes or is intended to cause physical injury, pain or injury to the minor's body. Physical Violence includes, but is not limited to: (a) hitting, beating, kicking, choking, or other forms of physical aggression, (b) inflicting pain through the use of objects or tools; (c) burning, burning, choking, (d) forcing you to take positions that cause discomfort or pain; e) intentionally inflicting injuries, bruises, fractures, burns, cuts or other injuries to the body. The effects of Physical Abuse can range from visible injuries (e.g. bruises, fractures, burns) to long-term health consequences (e.g., chronic pain, mobility problems, internal injuries).
   15. Sexual Violence — all acts of a sexual nature, taken against the Minor without his consent or with the use of physical, psychological or emotional advantage. Sexual Violence includes both physical and non-physical forms of violence, including: (a) physical acts such as touching, kissing, petting, penetration and any other forms of physical contact of a sexual nature, (b) non-physical acts such as verbal abuse, exploitation of a Minor for pornographic purposes, forcing to view pornographic material Exhibitionism, exhibitionism. The effects of Sexual Violence can include both immediate and long-term health, emotional and psychological consequences, such as trauma, anxiety disorders, depression, health problems and difficulties in interpersonal relationships.
   16. Neglect — persistent failure to act or lack of due diligence in meeting the basic needs of the Minor, leading to a deterioration in the health, development or well-being of the Minor. Negligence, in particular, includes: (a) physical neglect, (b) emotional neglect, (c) medical negligence. The effects of Neglect can range from visible health problems (e.g. malnutrition, illness, developmental delays) to long-term emotional and psychological consequences (e.g., trust issues, low self-esteem, learning difficulties).
   17. granted — the consent of at least one of the parents of the minor (in the case of matters relevant to the minor and in the absence of agreement between the parents of the minor, the parents should be informed about the need for the case to be resolved by the family court). Whenever the Standards refer to Parents, it should also be understood as legal guardians of the Minor and persons (entities) exercising foster care over the Minor.
2. The staff carries out medical activities through the Application without direct contact with Minors. Contact through the Application takes place only with Parents. Any provisions of the Standards regarding direct contact with Minors apply only to Staff Members who, as part of the exercise of medical activities through the Application, make home visits or receive Minors in their offices.

2. Rules for the recruitment of personnel

1. The detailed rules for the recruitment of personnel are regulated in the Procedure for the Safe Recruitment of Personnel, constituting Annex No. 1 to the Standards.

3. Recognizing and responding to risk factors and symptoms of child abuse

1. The staff is knowledgeable and, as part of their duties, pays attention to the risk factors and symptoms of Harm to Minors.
2. In Doctor One Polska, three types of risk factors are distinguished:
   1. risk factors related to the Minor and his environment, which include, but are not limited to:
      1. age,
      2. gender,
      3. disability, chronic diseases, mental illnesses,
      4. single parenthood, unrelated adults, foster families, other minors in care and education institutions,
      5. experiencing violence from parents, violence against other family members,
      6. dependence of Parents, the use of inappropriate methods of upbringing,
      7. social isolation, deprivation, poverty, violence, pathology in the environment of family residence;
   2. risk factors during the provision of health services through the Application, which include, but are not limited to:
      1. not paying attention to the needs of the Minor, which are communicated by the Parents in the course of providing health services,
      2. use of aggressive, vulgar language, insulting a Minor or a Parent,
      3. sending messages that violate the dignity of a minor, for example with sexual overtones or sending sexually explicit material,
      4. caring for reputation and avoiding scandals leading to the silencing of incidents,
      5. ignorance of procedures and guidelines, including the Standards,
   3. risk factors when providing, on behalf of Doctor One Polska, health services during home visits of Staff Members or stationary visits carried out in the offices of Staff Members:
      1. situations of increased risk, e.g. examination of a Minor, without the presence of another adult, e.g. a Parent, performing hygiene activities on their own with a Minor,
      2. not paying attention to the needs of the Minor, e.g. forcing physiotherapy exercises, despite explicit objection,
      3. the factors referred to in points 3.b.ii.2. to 3.b.ii.6. above.
3. The following, exemplary symptoms of Child Abuse are distinguished:

   KIND	KIND	KIND
   Physical violence	scratches, bite marks or bruises, burns, such as cigarette burns, untreated injuries, scratches,	tendency to self-harm, constant attempts to escape, aggression or withdrawal, fear of returning home, unreasonable fear of adults.
   Emotional Abuse	sudden speech disorders, bedwetting and soiling the bed, signs of self-harm, poor relationships with peers.	behavior requiring attention, swaying, thumb sucking, fear of change, chronic escape.
   Neglect	constant hunger, exposure to danger, lack of supervision, inappropriate clothing (e.g. inappropriate for the weather), insufficient hygiene, untreated diseases.	fatigue, helplessness, poor relationships with peers, low self-esteem, compulsive stealing, begging.
   Sexual violence	reporting pain or bleeding in intimate places, difficulty walking or sitting, anorexia/bulimia, abuse of psychoactive substances.	depression, inappropriate language and/or age-inappropriate sexual knowledge, making sexual proposals to adults or other minors, low self-esteem, unwillingness to approach anyone.

4. Due to the specificity of the provision of health services, the Staff pays attention to behavioral symptoms originating on the part of the Parent, which include, among others:
   1. evasive, contradictory statements about the health status of the Minor (e.g., he cannot explain the mechanism of the injury, provides inadequate, inconsistent or contradictory information, changes explanations about the circumstances of the injury),
   2. the time of the visit (for example, it is reported after a long time after the child's symptoms appear),
   3. transferring responsibility, assigning it to another third party,
   4. does not respond to the crying, pain of the Minor, does not show emotion when talking about the Minor, is emotionally unavailable, does not respond to the presence of the Minor, and in particular the infant,
   5. abuses alcohol and psychoactive substances,
   6. They use violence against other members of the family.
5. The staff is obliged to monitor the situation and well-being of Doctor One Polska's minor patients.
6. Staff, at least once every two years, undergo training in identifying and responding to risk factors and symptoms of Child Abuse. The person responsible for the standards of protection of minors is responsible for the organization of the training.
7. If the risk factors referred to in point 3.b. above are identified, the staff shall take preventive measures. Preventive measures are any actions taken by the Staff aimed at reducing risk factors and ensuring the Protection of Minors.
8. In case of identification of the symptoms of Child Abuse referred to in points 3.c. and 3.d. above, the personnel shall take the intervention measures referred to in point 4 below.

4. Rules and procedure for intervention in the event of suspected harm to a minor

1. Harm to a minor can take various forms, using different means of communication and contact, in particular when:
   1. a crime has been committed to the detriment of a minor,
   2. there has been another form of Harm, which is not a crime or vice, such as psychological violence,
   3. There was neglect.
2. Two intervention procedures are distinguished in case of suspicion of Harm to a Minor by:
   1. adults (Staff, Parents, other third parties),
   2. another minor.
3. In case of suspicion that the life of a minor is in danger or is at risk of serious harm to his health, the operator of the Emergency Notification Center must be immediately informed by calling 112. The information referred to in the preceding sentence shall be made by the Staff Member who first received the information about the threat.
4. The detailed rules and procedure for taking intervention in case of suspected Harm of a Minor are set out in Annex No 2 - Procedure for Intervention in Case of Suspected Child Abuse and Intervention Registry.

5. Principles of safe relations minor patient - medical staff

1. The principles of safe relations between Doctor One Polska's minor patients and the Staff are set out in Annex No. 3 to the Standards.

6. Protection of personal data and protection of image

1. Doctor One Polska ensures the highest standards of protection of Personal Data of Minors, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
2. The rules for the processing of personal data of Minors are set out in the Privacy Policy at: https://www.doctor.one/polityka-prywatnosci.

7. Rules for the safe use of the Internet and electronic devices with access to the Internet

1. The network infrastructure at Doctor One Polska headquarters allows access to the Internet only to Staff. At the premises of Doctor One Polska, access to the Internet is encrypted and is made available exclusively for use by the Staff.
2. Doctor One Polska does not provide medical services at its headquarters. Services provided exclusively through the Application, during home visits carried out by the Staff and stationary visits carried out in the offices of Staff Members. Therefore, third parties, including Minors, do not have access to the Doctor One Polska Internet network.
3. Organizational solutions adopted at Doctor One Polska are based on current security standards.
4. The Technology Director is responsible for monitoring network traffic at Doctor One Polska, securing the Internet network against dangerous content and reporting incidents related to network security to CERT.
5. In the case of home visits or visits carried out in the offices of Staff Members, the Minor has the right to use a mobile phone and other electronic devices, as long as the use does not adversely affect the diagnostic and consultation process.
6. In the event that the Staff notices that minors play dangerous content on private devices, this fact is subject to notification to the Parent in order to take preventive measures.
7. Minors use mobile phones and other electronic equipment on their own responsibility and with the consent of the parent.

8. Monitoring and updating of standards

1. Person Responsible for Minors Protection Standards:
   1. monitors the implementation of the Standards in Doctor One Polska,
   2. responds to signals of violation of the Standards,
   3. proposes changes to the Standards,
   4. carry out, at least once every 24 months, a survey to monitor the implementation of the Standards (Annex 4 to the Standards).
2. In the survey referred to in point 8.1.4 above, the Staff may propose changes to the Standards and indicate violations of the Standards in Doctor One Polska. Based on the survey, the Person in Charge of the Standards for the Protection of Minors prepares a report on the monitoring of the Standards.
3. The Management Board, at the request of the Person Responsible for the Standards of Protection of Minors, introduces the necessary changes and announces to the Staff the new wording of the Standards in the manner adopted by Doctor One Polska.

9. Entry into force of standards and information

1. The standards come into force on 14.08.2024.
2. The announcement is made in the manner accepted by Doctor One Polska, in particular by placing on the website: https://www.doctor.one/ and in the App.
3. The Person in Charge of the Standards for the Protection of Minors shall make the updated version of the Standards available to Staff, Parents and Minors.
4. The staff confirms that they have read the content of the Standards by submitting a statement.
5. The method of making the Standards available is described in the “Rules for the Provision of Standards for the Protection of Minors”, constituting Appendix No. 5 to the Standards.
6. These Annexes form an integral part of the Standards:
   1. Appendix No. 1 - Procedure for the Safe Recruitment of Personnel,
   2. Appendix No. 2 - Procedure for Intervention in the Case of Suspected Child Abuse and Intervention Registry
   3. Appendix No. 3 - Principles of Safe Relations between Doctor One Polska's Minor Patients and Staff
   4. Annex No. 4 - Model of the survey monitoring the implementation of the Standards,
   5. Appendix No. 5 - Rules for the Provision of Standards for the Protection of Minors.

Preamble

1. Definitions

1. Register of Offenders is a register referred to in Chapter 2 of the Act on countering the threats of sexual crime and the protection of minors carried out in the ICT system.
2. NECK - National Criminal Registry. It is a register operating on the basis of the National Criminal Register Act.
3. Candidate - any person conditionally starting activities related to the treatment of Minors. This activity begins when the Parent enrolls the Minor, through the Application, for treatment by the Candidate and undertakes to pay the subscription fee. Doctor One Polska verifies the Candidate in the Register of Offenders and obliges him to submit information from the NRC and, in case of positive verification, admits him to further activities related to the treatment of Minors.
4. Terms other than those indicated in paragraphs 1.1. - 1.3 above, capitalized, shall have the meaning given to them in the Standards.

2. Obtaining data in the register of offenders

1. Each Candidate is subject to verification in the Register of Offenders.
2. Doctor One Polska fulfils the obligations arising from the provisions of the Act on Counteracting Threats of Sexual Crime and Protection of Minors Service Desk. This applies in particular to obtaining information about the Candidate in the Register of Offenders.
3. A printout from the Register of Offenders is stored in the documentation concerning the person admitted to the activity related to the treatment of Minors.
4. The data necessary to obtain information about the Candidate from the Register of Offenders are:
   1. PESEL, if it has been granted,
   2. surname,
   3. family name,
   4. first name,
   5. father's name,
   6. mother's name,
   7. date of birth.
5. In case of failure to comply with the obligation to obtain information referred to in point 2.2 above, the Service Office shall bear the responsibility specified in Article 23 (2) of the Act on countering threats of sexual crime and protection of minors. If the Service Office admits to work or activities related to the treatment of Minors a Candidate who is obliged to comply with a court-ordered prohibition from holding any or certain positions, performing any or certain professions or activities related to the treatment of minors or to the care of minors, it shall bear the responsibility specified in Articles 23a and 23c of the Law on Prevention of Threats of Crime on sexual background and the protection of minors.

3. Obligation to submit information from the NRC

1. The applicant is obliged to submit information from the National Criminal Register on the non-criminality of crimes specified in Chapter XIX and XXV of the Criminal Code, in Article 189a and Article 207 of the Criminal Code and in the Law on Prevention of Drug Addiction or for the corresponding offences prohibited acts specified in the provisions of foreign law.
2. In case of refusal to submit information from the NRC, referred to in point 3.1 above, the Service Office informs the Candidate of the legal consequences associated with the refusal, in particular the content of Article 23 (3) of the Act on Prevention of Threats of Sexual Crime and Protection of Minors. The candidate submits a statement informing him of the legal consequences of not submitting information from the NRC.
3. If the Candidate has a nationality other than Polish, he/she submits information from the criminal register of the country of citizenship obtained for the purposes of professional or voluntary activities related to contact with children, or information from the criminal register, if the law of that country does not provide for the issuance of information for the above purposes.
4. If the law of the State from which the information on the non-criminal record is to be submitted does not provide for the issuance of such information or does not keep a criminal record, then the Candidate submits a statement of this fact under penalty of criminal liability according to the model (Appendix No. 1 to the Procedure). The statement referred to in the preceding sentence is made under penalty of criminal liability.
5. The performance of the obligations referred to in points 2 and 3 above is not required before admission to activities related to the treatment of Youth by a member of the family of a Minor, within the meaning of Article 21 (11) of the Act on Prevention of Threats of Sexual Crime and Protection of Minors.

1. Declaration of no criminal record

1. General rules for intervention

1. Any person suspected of harming a minor should report this fact to the Person in Charge of Youth Protection Standards or to a direct supervisor, who shall promptly forward this information to the Person in Charge of Youth Protection Standards.
2. It is the responsibility of the Person Responsible for the Standards of Protection of Minors who, after carrying out the intervention, fills out the Intervention Card (Appendix No. 1 to the Intervention Procedure).
3. In urgent cases, in particular during the absence of the person responsible for standards of protection of minors, the person responsible for conducting the intervention is the person designated by the person responsible for standards of protection of minors.
4. The symptoms of Minor Abuse should be described in the Minor's medical records and the suspicion of Child Abuse should be reported to the Person in Charge of the Standards of Protection of Minors, who carries out the intervention and, upon completion of the intervention, completes the intervention register (Appendix No. 2 to the Intervention Procedure).
5. The intervention register referred to in point 1.d. above shall contain:
   1. the date on which the intervention was taken,
   2. the data of the person taking the intervention,
   3. a description of the case under intervention,
   4. the type of intervention undertaken,
   5. remarks.
6. After the intervention measures referred to in point 2 below have been taken, appropriate to the specific nature of the event, the further steps of the procedure shall be carried out by the competent authorities.

2. Procedure in case of suspected abuse by an adult

1. If there is a suspicion of a threat to the life or serious harm to the health of a Minor as a result of the use of Physical Violence, Sexual Violence, Emotional Abuse or Neglect against him, immediately inform the operator of the Emergency Notification Center, by calling 112. The notification referred to in the preceding sentence shall be made by the Staff Member who first received the information about the threat.
2. The staff member who made the notification referred to in points 2.1 above shall remain at the disposal of the relevant services until the matter is clarified.
3. In the event of an intervention concerning the suspicion of committing a crime to the detriment of a minor, a notice of the possibility of committing a crime must be submitted to the unit of the Police or the Prosecutor's Office responsible for the headquarters of Doctor One Polska. The notification referred to in the preceding sentence shall be made by the Staff Member who received the information about the threat or the Person Responsible for the Standards of Protection of Minors.
4. The notice of the possibility of committing a crime shall include:
   1. the designation of the authority to which it is addressed (the designation of the Police or Prosecutor's Office unit with the address),
   2. the name and address of the notifier,
   3. a description of the matter to which the notification relates (with justification, if necessary),
   4. the date and signature of the person submitting the notification.
5. In the event that there has been Negligence of a Minor or other threat to the welfare of the Minor on the part of the Parents, it is necessary to apply to the family court competent for the place of residence of the Minor for an examination of the situation of the Minor.

3. Procedure in case of suspicion of domestic violence

1. If domestic violence is suspected or information is obtained from a witness of domestic violence, a “Blue Card” procedure should be initiated.
2. The person initiating the “Blue Card” procedure shall make a preliminary diagnosis of the situation in relation to the existence of a reasonable suspicion of domestic violence and shall interview the person experiencing domestic violence and, where possible, the abuser. Then he fills out the form “Blue Card - A”.
3. The “Blue Card - A” form contains, among others:
   1. data of the person (s) experiencing domestic violence,
   2. data of the person (s) who use domestic violence,
   3. a table with forms of physical, psychological, sexual, economic violence, by means of electronic communication and other unacceptable behavior, in which the form of violence occurring in a given family should be indicated,
   4. information on personal injury,
   5. data on the possible early implementation of the Blue Card procedure,
   6. data of witnesses of domestic violence,
   7. intervention measures and additional information.
4. After completing the “Blue Card — A”, it must be signed by the person making the report and sent back to the Interdisciplinary Team responsible for the place of residence of the person experiencing Domestic Violence.
5. The “Blue Card - A” should be sent within 7 days from the date of the initiation of the “Blue Cards” procedure.
6. Detailed tasks in the field of prevention of domestic violence, the rules of treatment of victims of domestic violence, the rules of treatment of persons using domestic violence, including the models of the “Blue Card” forms are regulated in the Law on Prevention of Domestic Violence and the Regulation of the Council of Ministers on the procedure “Blue Cards”.

4. Proceedings in case of suspicion of violence by another minor

1. In the case of an intervention concerning:
   1. in case of suspicion of committing a crime, including a criminal act by another Minor to the detriment of the Minor, the Parents of the Minor suspected of committing a crime must be immediately notified and a written notice of the possibility of committing a crime should be made to the Police or Prosecutor's Office unit competent for the registered office of Doctor One Polska,
   2. If a Minor is harmed to the detriment of another Minor, the Parents of the Minor suspected of Harm must be immediately notified and preventive measures taken in cooperation with them (e.g. referral to a psychologist), and if preventive measures are not effective, intervention measures should be taken, in particular apply to the family court competent for the place of residence of the Minor suspected of Screaming Request for insight into the situation of a Minor Suspected of Harm,
   3. for behaviour that does not qualify as Violence or Harm, the intervention procedure set out in point 4.1.2 above shall be applied accordingly.

5. Handling of staff mistreatment

1. The following intervention measures shall be taken in the event that a staff member suspects that a minor has been harmed:
   1. when the conduct of the Staff Member was one-off and of little intensity of encroachment on the minor's interests, in particular when it was related to the performance of professional activities by the Staff Member and falls within the scope of the risk factors referred to in point 3.2.2. Standards, conduct a disciplinary interview with a Staff Member suspected of Harm and, if possible, in cooperation with the Minor and Parents, take preventive measures,
   2. when the violation of the minor's property is repeated and the degree of the violation is significant, the legal relationship with the Staff Member who committed the Harm must be terminated and the intervention measures referred to in point 2 of the Intervention Procedure shall be taken.
2. In the event that the Minor has been harmed by a Member of the Management Board, the Person Responsible for the Standards of Protection of Minors or the person responsible for conducting the intervention, then the person who has received the information about the Harm notifies accordingly one of the above-mentioned persons who did not commit the Harm to the Minor and that person carries out the intervention in accordance with the Intervention Procedure. In the event that all of the above persons have committed Harm to a Minor, the person who received the information about the Harm is the person responsible for carrying out the intervention in accordance with the Intervention Procedure.

6. Handling of unclear and doubtful situations

1. In cases where it is not possible to determine whether the situation constitutes Harm or Neglect of a Minor, the person responsible for the intervention shall forward the information to the Person in Charge of the Standards of Protection of Minors, who shall undertake appropriate consultation activities. Consultation activities may include, in particular, consultation of behaviour with other Staff Members, as well as with persons specialised in the identification of a given type of behaviour (e.g. psychologists).
2. After carrying out the consultation activities, the Person in Charge of Minors Standards takes the appropriate preventive or intervention measures, as defined in the Intervention Procedure.

7. Rules for establishing a support plan for a minor after disclosure of harm

1. The Support Plan for Minors includes various forms of assistance, in particular legal, psychological, social and medical assistance, taking into account interdisciplinary cooperation in this regard.
2. The purpose of establishing a support plan shall, in particular:
   1. initiating intervention actions in cooperation with other institutions and bodies, where necessary,
   2. cooperation with parents in order to protect the minor and stop his or her Harm,
   3. consultation on whether legal action is necessary,
   4. providing the Minor with psychological and specialist assistance, if necessary.
3. In determining the support plan, the Person Responsible for the Standards of Protection of Minors, Parents, Minors and, if necessary, a psychologist participates.
4. The activities are coordinated and monitored by the Person Responsible for the Standards of Protection of Minors.
5. The support plan shall include:
   1. intervention activities aimed at ensuring the protection of the minor, including a reported suspicion of the possibility of committing a crime,
   2. forms of support offered by Doctor One Polska, including proposed forms of specialist assistance that can be obtained outside Doctor One Polska.
6. The support plan for the minor is prepared in parallel with the preventive or intervention activities regulated in the Intervention Procedure. The Support Plan for the Minor is aimed at monitoring the situation of the Minor, providing him with conditions for obtaining multi-specialized assistance, providing support to Parents and interinstitutional cooperation, aimed at the Protection of the Minor.
7. A support plan for a minor should also be established in a situation where intervention activities against a minor are carried out by another institution or body (e.g. in the case of the “Blue Cards” procedure - in which case the support plan for the minor is identical to the arrangements of the Intervention Team).

8. Final provisions

1. In situations not regulated in the Intervention Procedure, the relevant provisions of the Standards apply, and in their absence - the provisions of generally applicable law.
2. The Intervention procedure is subject to ongoing verification and, if necessary, updated. Doctor One Polska adapts the content of the Intervention Procedure to the needs and changes of factual and legal circumstances.
3. The Annexes to the Intervention Procedure form an integral part of it.

1. Intervention Card Template
2. Intervention register template

Annex No 3
Code of Safe Relationships Minor Patients - Staff

1. Communication with minor patients

1. Start by introducing yourself and your function. If you know that a minor patient may not understand your position, briefly explain to him what you do.
2. Allow the minor patient to speak out on any issue, including health protection. Remember that Minors over 16 years of age have the right to complete medical information and decide on the diagnostic and therapeutic process.
3. Treat any statement of the Minor Patient with due attention. Answer the questions of the Minor Patient truthfully, adapting the message to his possibilities (age, emotional state, level of development and situation in which he is). Express yourself simply and understandably. If you doubt whether the Minor Patient understood you, ask. Also, make sure the Minor Patient knows they can ask you questions.
4. Try to keep abreast of the course of the diagnostic and therapeutic process. If something is incomprehensible to the Minor Patient, try to explain it in simple language.
5. Do not embarrass the Minor Patient by using complicated language and medical terms that he or she may not understand.
6. Provide communication to Minor patients with special needs e.g. deaf, through access to a sign language interpreter, try to provide an interpreter for a minor foreign language patient, in the case of Minors communicating non-verbally you can use alternative forms of communication.
7. Each minor patient is an individual and may react differently even in the same situation. Try to know the needs of Minor Patients and try to respond to them as much as possible.
8. Provide the minor patient with agency. Ask how you can address him. Treat minor patients subjectively. Try to have a conversation directly with the Minor Patient, do not discuss his situation above his head, omitting his person (as far as possible due to his situation).

2. Physical contact

1. When conducting research, ensure the presence of the Parent of the Minor.
2. Try to expose the body of the Minor for examination in batches. In dormitories, use a screen, in offices, receive patients individually.
3. As a general rule, avoid physical contact other than that resulting from medical reasons. Physical contact not resulting from medical reasons is permissible as long as it is appropriate and responds to the needs of the Minor Patient, that is, takes into account the age of the Minor, developmental stage, cultural and situational context. Always ask the minor for permission to hug, for example.

3. Relationship with parents

1. Encourage Parents to familiarize themselves with the principles of Doctor One Polska, including by familiarizing themselves with the Standards.
2. Inform Parents on an ongoing basis about the course of the diagnostic and therapeutic process. Keep the language simple, do not embarrass with specialized medical terms that you know the Parent may not understand. Answer questions and make sure the Parent has a sense of openness to the opportunity to ask questions.
3. Appreciate the willingness of Parents to help when performing simple activities, in particular, preparing for the examination. Instruct what the Parent can do with the Minor on their own.
4. Trust the parental knowledge of the needs and behaviors of the Minor. Ask what the Minor likes and dislikes. Ask if the Minor has any special needs, try to take them into account.
5. Be forgiving to Parents, remember that they are often in a foreign environment and under a lot of stress.

4. Protection of minors

1. React whenever you witness or suspect Harm of a Minor.
2. Follow the rules set out in the Intervention Procedure (Appendix No. 2 to the Standards).

5. Prohibited Behaviors

1. Do not rashly judge the Minor and his Parents through the prism of social, material or origin status, among others. Manifestations of any form of discrimination and unequal treatment are not permitted.
2. Do not transfer personal and medical information. Keep secret also those information that you managed to establish on your own.
3. Never tell the Minor the untruth, be honest when the Minor asks if such a procedure will hurt. If so, answer that it can hurt, do not say that it will not hurt if you know that it hurts.
4. Do not deny the feelings of the Minor. If the Minor says that he feels that way, then this is exactly the case. Don't say he can't feel that way.
5. Do not humiliate the Minor, for example, through inappropriate comments, superficial evaluation or comparison with other patients.
6. Do not blackmail or intimidate the Minor in order to induce him to submit to the performance of the activity in question.
7. Do not provoke inappropriate contacts with Minors, maintain appropriate boundaries in dealing with Minors.
8. Do not shout, insult, challenge, push or use any behavior that violates the dignity of Minors.
9. Violation of the rules set out in points 5.e. - 5.i. may constitute grounds for initiating an intervention under the Intervention Procedure (Annex No. 2 to the Standards).

1. Objectives

1. The Sharing Policy was introduced in order to:
   1. ensure knowledge of the Standards among all Candidates and Staff,
   2. provide access to the Standards, both for Minors and Parents,
   3. care for the welfare of minors through the implementation of the Standards.

2. Acquaintance with the standards of new staff

1. Any newly hired employee of Doctor One Polska or a person admitted to activities related to the treatment of Minors (becoming a Staff Member within the meaning of point 1.1. Standards) is obliged to read the Standards.
2. A staff member shall make a declaration of familiarity with and acceptance of the Standards.
3. The declaration of familiarization with and acceptance to the application of the Standards should be submitted no later than the date of the start of cooperation with Doctor One Polska and it is stored in the employee's personal files or similar documentation concerning the person admitted to the activity related to the treatment of Minors.

3. Acquaintance with the pranks of staff members, including familiarization with the update of standards

1. Staff members employed or admitted to activities related to the treatment of Minors are obliged to familiarize themselves with their content prior to the implementation of the Standards.
2. The staff members referred to in point 3.a. above confirm their familiarity with and acceptance of the Standards by making the declaration referred to in point 2.b. above.
3. In the event of updates to the Standards, the Standards Officer is obliged to familiarize Staff Members with the updated Standards and to collect statements of familiarization with them (Appendix No. 2).

4. Making standards available to parents and minors

1. The standards are available on the Doctor One Polska website: www.doctor.one/standards-minors-protection-
2. The standards in a language version adapted to the perceptual capacity of Minors are available on the Doctor One Polska website: www.doctor.one/minors.
3. The responsibility for the implementation of the obligations referred to in points 4.a. and 4.b. above is the responsibility of the Person Responsible for the Standards of Protection of Minors or Members of the Management Board.